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FAQ & Troubleshooting Guide

Find quick answers to common questions and troubleshooting steps for using BonardaHR.

Login & Access Issues​

Q: How do I log in to BonardaHR?​

BonardaHR uses Single Sign-On (SSO) with Microsoft Entra ID (Azure AD).

  1. Go to the BonardaHR portal URL.
  2. Click Sign in with Microsoft.
  3. Use your standard company work email and password. If prompted, complete two-factor authentication (2FA).

Q: I see a "403 Forbidden - Access Denied" screen. What should I do?​

A 403 error means your account does not have the required role or permission for that page (for example, attempting to access HR Admin settings without admin rights).

  • Verify you are logged into your primary corporate account.
  • If you believe you should have access (e.g. you were recently promoted to a manager role), contact your HR administrator to update your role permissions.

Attendance & Timesheets​

Q: I forgot to clock in this morning. How do I fix my hours?​

  1. Navigate to Attendance → My Timesheets.
  2. Select today's date.
  3. Click Edit Entry, input your actual start time, and add a brief explanatory note (e.g., "Forgot to clock in at 9:00 AM").
  4. Save the entry. Your manager will see this modification when reviewing your timesheet.

Q: My timesheet was rejected by my manager. What next?​

  1. Check the rejection note provided by your manager in your notifications or on the timesheet.
  2. Make the requested adjustments on the timesheet view.
  3. Click Resubmit for Approval.

Time Off & Leave​

Q: Why are public holidays not counted against my leave balance?​

BonardaHR is configured with your site's official Holiday Calendar. When you select a date range spanning weekends or company-recognized holidays, the system automatically excludes those days from your deducted leave total.

Q: Can I cancel or modify a leave request after submitting it?​

  • Pending Requests: You can cancel pending requests anytime by clicking Cancel Request on the Time Off page.
  • Already Approved Requests: If your vacation dates change after approval, click Request Cancellation or ask your manager/HR admin to revert the booking.

Documents & E-Signing​

Q: I cannot draw my signature clearly on desktop. Is there an alternative?​

Yes! In the E-Sign dialog, you can choose:

  • Type: Type your name to create an authentic typed signature.
  • Upload: Upload an image file of your signature.
  • Mobile/Touchscreen: Open BonardaHR on your phone or tablet to draw with your finger or stylus.

Still Need Help?​

If you encounter a bug or need further assistance:

  • Contact HR Operations: Reach out to your internal People/HR team at your company's HR support email.
  • IT Support: For login/SSO credential issues, submit a ticket to your corporate IT Helpdesk.
  • Video Walkthrough: Re-watch the Getting Started Video Tour.